ISO 20000 Lead Implemeter [IT Service Management]
Register Now. Seats are limeited.
Program:
1: Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000;Initiating an ITSMS
2: Planning an ITSMS based on ISO 20000
3: Implementing an ITSMS based on ISO 20000
4: Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS
5: ISO 20000 Lead Implementer Certification Exam
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